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F.A.Q


Here are some of the most frequently asked questions answered. Please read these before contacting us

Delivery

Delivery can take 5-10 working days with Fast Delivery in the USA, UK, Australia and Canada. Other countries can take longer.

See more specific details on the "Delivery" page

If more than one product is ordered, these can arrive separately which reduces the delivery times.

 

 

Shipping

FREE GLOBAL SHIPPING over $25

Customs Tax

When you buy imported goods or services, you may have to pay for tax which is regulated by the country's law. Vegan Snatched is not responsible for any form of customs fees or taxes applicable on the items purchased from VeganSnatched.com. The exact valuation of the taxes depend on the local taxes policy. For more information, please contact or consult with your local customs. 

USA: Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by CBP.

EU: Customs duty may not fall due for goods where the value does not exceed 150 euros

Tracking

All orders will have a tracking number provided and you will be able to check your order's progress via this website on the "Tracking" page

Color

Online shopping cannot completely avoid chromatic aberration and you may notice a slight difference in color to the product you ordered. This is due to differences in PC monitor, laptop, smartphone and tablet settings and unfortunately can't be avoided. Please take this into account before ordering and check the product photo on different devices if you are concerned.

Here is an example of how colors vary among differing devices:
F.A.Q. - Color Differences - Vegan Snatched

Size

  • Please use the size chart provided ! 

  • Do not select directly according to your habits. 

    Manufacturers differ tremendously worldwide with their labeling and yours could be 1 or 2 sizes larger than you expect so this is the best way to ensure you get the size that fits.

  • Due to manual measurement please allow 0.4-1.2 inch / 1-3 cm error

 

Refund / Returns

Need a refund or to return something?
Not a problem! Please use the online contact form with your order number.

Contact Us

Once received, a refund or return request will be issued depending on the nature of your inquiry.
The Refund / Returns Policy can be read here in depth but please note before purchasing:

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • If required to return your item, you will be responsible for mailing the item to the us for inspection and paying for your own shipping costs before a refund will be issued. This is industry standard for the online retail industry.
  • Refunds/Exchanges are not given for clothing items purchased by mistake with the wrong size. Photographic proof (showing measurements and label) that an item received does not match the size chart supplied on the product page will be required before a refund/exchange is considered.


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